If you wish to exchange or return an item please contact us within 7 days upon receipt to obtain an RMA (Return Merchandise Authorization) number. You may contact us at firstname.lastname@example.org . Goods will only be accepted if they are unused and in original packaging. All returned items will be refunded minus shipping costs. All shipping costs associated with returns are at the customer’s expense.
Orders usually ship in 2 to 3 business days . FALLON & ROYCE is not responsible for any lost or stolen packages. All orders are shipped via UPS Ground or USPS . Domestic shipments take approximately 2-7 business days to arrive. We do not ship internationally at this time.
Our products are made of natural materials and completely handmade, no 2 peices are excatly the same, all will have some slight s variation in color and or characteristics. To preserve the color of your product please store away from sun when not in use. Use a damp cloth with water to spot clean as required.